Joining our Administrative Team

Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,600 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.

Interested in joining our team?
Send resume to our Human Resources Department.

Supervising Field Nurse

Location: Bronx, NY 
Status: Full-Time 35 Hours Per Week
Salary Range: $90K-100K
Areas of Responsibility

As a Supervising Field Nurse, your position will include but is not limited to:

• Conducts patient assessments as required by local, state, and federal guidelines. 
• Identifies patient’s needs and develops a patient plan of care in conjunction with the patient/family. 
• Develops a paraprofessional aide plan of care in conjunction with the patient/family and aide.
• Responsible for conducting assessments and revising patient’s plan of care and paraprofessional plan of care; 
as necessary. 
• Recommends as appropriate, the use of other disciplines (e.g. physical therapist, occupational therapist,
medical social, speech therapist, skilled nursing) to the physician in order to facilitate client care.
• Communicates and collaborate with all members of the health care team as appropriate.
• Completes, maintains and submits accurate and relevant clinical notes in the agency’s electronic medical record 
• Explains all home care service policies to the client, including rates of service, billing options, HIPAA Privacy; 
and obtains signature of acknowledgement.
• Addresses knowledge deficit relating to disease management, medication compliance and diet instructions in 
accordance with physician orders. 
• Participates in client case conferences.
• Documents client accident reports as necessary. 
• Evaluates the performance, competency, and training needs of the paraprofessional staff.

Required Qualifications

• Current license to practice as a Registered Professional Nurse in New York State
• Baccalaureate degree in Nursing
• Two years’ experience in nursing
• Current BLS Certification
• Possesses excellent observation, good nursing judgment, and good oral and written communication 
• Capacity to work various shifts and days to meet the needs of the department.
• Availability to work on-call in addition to regularly scheduled work hours.
• Works in all weather conditions 
• Proficient computer skills

Bilingual (Spanish) Customer Service Representative

Location: Bronx, NY 
Status: Full-Time -35 Hours Per Week
Salary: $19.00 Per hour

CHCA is seeking an experienced Bilingual Customer Service Representative, with exceptional customer service skills and
call center background professional who is enthusiastic and motivated to join our team. 

As a Customer Service Representative, your position will include but is not limited to:

• Answering all incoming calls in a prompt, accurate professional manner.
• Assessing and troubleshooting caller’s needs and transferring calls to the appropriate staff within the
department as needed.
• Welcoming visitors and referring to staff as appropriate.
• Initiating intake applications for the Workforce Development Department.
• Distributing incoming mail and faxes.
• Initiating Personnel Action Forms (PAF) for paraprofessional staff.
• Coordinating all room reservations for company activities and meetings.
• Coordinating all food orders for company activities and meetings.
• Maintaining Authorizations for check pick-up
• Managing check distributions, notices, and other miscellaneous documents.
• Supporting multiple departments when required.
• Demonstrating eagerness to assist customers.
• Committed to providing customers with quality service.

Required Qualifications

• Minimum of two years experience in customer service principles and practices
• Competency in basic computer skills, including but not limited to Microsoft Outlook
• Must be able to speak, write, understand, and communicate in both English and Spanish Language
• Ability to multitask and work in a fast-paced environment
• Flexibility in work hours/ schedule
• An understanding of the cooperative movement – its values, strengths, and potential a plus

Certified Home Health Aide

Compensation: $17-$18.10 per hour

CHCA is hiring home health aides who are passionate and have a heart for caring for others. You must be a certified HHA and have excellent communication and critical thinking skills. We offer a flexible job schedule with great benefits. We are also offering FREE HHA training to Brooklyn residents!

Job Responsibilities:

• Monitors patient condition by observing physical and mental condition.
• Supports patients by providing light housekeeping and laundry services.
• Assists clients in shopping for food and other household requirements and preparing and serving
meals and snacks, running errands.
• Assists patients by providing personal services, such as bathing, dressing, and grooming.
• Using mobile app to record daily tasks


Must be DOH certified Home Health Aide
• Must provide personal documentation proving identity: NYS ID, Social Security card.
• Authorized to work in the United States
• Must be fully COVID-19 vaccinated.
• Must be able to work Weekends.


• 1199SEIU Union Benefits
• Competitive Compensation
• Training & Professional Development
• Health Insurance
• 401K Retirement Plan
• Worker Ownership 

Intake Coordinator

Location: Bronx, NY 
Status: Full-Time 35 Hours Per Week (In-Person)
Salary Range: $45,000 - $50,000
Supplemental Pay: Bonus Opportunities, Commission Pay.

CHCA is seeking an Intake Coordinator who is highly energetic, organized, and with aggressive follow-up skills to join our team. This position requires the applicant to be bilingual in both English and Spanish to be considered.

As the Intake Coordinator, your position will include but is not limited to:
  • Walk potential clients through the enrollment process for home care services.
  • Manages a full schedule of incoming and outbound calls and emails with the goal of converting leads/referrals into enrollments.
  • Consistently contacts referral sources via email, phone, and in-person to gather information on potential clients.
  • Develop a strong partnership with Health Plans in order to monitor the progress of referrals.
  • Advises potential clients on the process of enrolling in Medicaid for the purpose of getting home care services from CHCA.
  • Assesses prospective members’ financial status and eligibility for Medicaid.
  • Completes all applications and related documentation for Medicaid.
  • Follow up with members to ensure members are completing the required steps for successful enrollment.
  • Understands Medicaid regulations as they pertain to eligibility and stays abreast of any changes in the regulations.
  • Communicate with Health Plans to identify community events that CHCA would benefit by attending.
  • Coordinates event logistics, including but not limited to the following: acting as the point of contact with event organizers and the management of marketing material and promotional items.
  • Manages tables at various events and speaks with potential clients/consumers about CHCA’s services to generate referrals.
  • Operates the Consumer Directive Personal Assistant Program (CDPAP) Intake Process
  • Contacts potential Consumers verifies e-Paces system, provides required forms, and submits referrals to Plans.
  • Acts as a liaison between the Consumer and CHCA’s Workforce Development department.
  • Conducts Consumer and Personal Assistant orientations in person or by phone.
  • Prepares Consumer folders to house fully completed orientation.
  • Creates Consumer profiles in CHCA’s database.

Required Qualifications

• Minimum of two years of intake experience
• Knowledge of Federal, State, and City regulations related to Medicaid eligibility and entitlements.
• True passion for networking and creating relationships.
• Ability to effectively convey ideas both verbally and through written communication.
• Solid organizational skills and strong follow-through mindset to ensure all project and/or event details are covered.
• Computer literate, particularly in Microsoft Office
• Bilingual: English/Spanish is a must
• Ability and willingness to work some weekends.
• Ability and comfort in working with diverse communities, including low-income neighborhoods.
• Strong organizational and time management skills
• Positive, strong work ethic, enthusiastic, and outgoing personality that can be heard through the phone.
• Ability to work both independently and as a member of a team.
• Highly self-motivated and results-driven.

Bilingual (Spanish) Client Services Coordinator

Location: Bronx, NY 
Status: Full-Time 35 Hours Per Week
Salary Range: $42,000-$47,000

CHCA is seeking an experienced Bilingual Client Services Coordinator, who is energetic, compassionate, and has exceptional
customer service skills. 

As a Client Services Coordinator, your position will include but is not limited to:

Customer Service

  • Answers and responds to all incoming calls from clients, client’s family members, HCWs, and or health plans in a professional manner
  • Communicates with health plans in a timely manner
  •  Responds to messages received through the agency’s ticketing system in a timely manner
  • Provides ongoing support to the Home Care Workers using a Coaching approach to communication

Client Services Coordination

  • Proactively manages caseload and provides support to team members with case coverage
  • Responsible for scheduling Home Care Workers (HCWs) to clients to provide the highest quality service to clients
  • Works diligently to match HCW with client to establish a strong connection between worker and client
  • Act as a liaison between clients and scheduled HCW to communicate changes and needs on a timely basis
  • Communicates with clients and their families regarding appointment scheduling, appointment changes, aide no shows and/or cancellations
  • Arranges for case coverage for permanent schedules, emergency replacements, weekends, holidays, leave of absences, and vacation periods
  • Provides HCWs with an orientation to the client’s needs during case assignment
  • Responds to new patient intake inquiries from the Business Development Department in a timely manner
  • Participates in the agency’s weekend staffing and on-call rotating schedule
  • Communicates any observations of changes in the patient’s clinical status received to the appropriate department
  • Communicates any reports of Emergency Department visits/hospital admissions to the appropriate department
Workforce Management
  • Responds to communication received from the Compliance Department regarding HCWs who have not fulfilled their compliance requirements
  • Informs the Human Resources Department of any HCW reporting a work-related injury
  • Informs the Human Resources Department when HCWs have been out of work sick for more than 7 days
  • Reviews the Overtime Report and proactively attempts to reduce HCW Overtime
  • Approves HCW vacation requests
  • Orients HCWs assigned to work on “Sleep-in Cases” to the agency’s documentation requirements for these cases
  • Responds to all reports received by the Client Services Leadership Team that are used to manage the workforce. 
Knowledge, Skills, and Abilities
  • Strong interpersonal and communication skills
  • Seek and accept supervision and guidance; comfortable asking questions
  • Proactively reports outcomes and issues to the manager
  • Accepting feedback
  • Self-starter, motivated, creative problem solver, and takes initiative
  • Strong team player
  • Organize, prioritize work, and meet deadlines
  • Able to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer service having empathy and patience in working for older adults and people with disabilities
  • Able to multitask and work in an extremely fast-paced environment
Minimum Qualifications
  • Associate degree or two years of college
  • Two years of experience in the Health Care field and/or Social Services
  • Bilingual (English/Spanish)
  • Strong command of Microsoft Office Suite
  • Flexibility in work hours/schedule


CHCA offers an attractive compensation package which includes, medical, dental, vision and company paid life insurance, paid time off, flexible spending accounts, commuter benefits program, long term disability, and 401K benefits as well as an excellent working environment.

Covid-19 Considerations

All staff are required to be vaccinated as per Department of Health Regulations. Social distancing, sanitizing, and cleaning procedures in place.

Equal Opportunity Employer

At CHCA, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex, 
(Including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status, as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.